1. Introduction
UPFARM Foods respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy applies when you visit our website, contact us by email, telephone or WhatsApp, or interact with links and services made available through the website.
2. Information We May Collect
We may receive information that you voluntarily provide when you contact us, including your name, email address, telephone number, message, product enquiry and order-related information.
Our hosting and security providers may also process limited technical information such as IP address, browser type, device type, requested pages and access timestamps for operating, securing and maintaining the website.
3. How We Use Information
We may use information to:
- Respond to product and customer-service enquiries.
- Assist with marketplace order-related concerns.
- Communicate regarding business or distribution enquiries.
- Maintain the security and functionality of the website.
- Meet applicable legal and regulatory obligations.
4. Consent and Communication
When you voluntarily contact us, you authorise us to use the information you provide for responding to and managing your request.
We will not use your contact details for promotional communication without an appropriate basis or permission where required.
5. Cookies and Technical Data
The website may use essential technical storage, server logs or similar technologies required for website performance, security and reliability.
We do not currently intend to use information collected through the website for third-party behavioural advertising. This policy will be updated if analytics, advertising cookies or similar tools are added later.
6. Third-Party Services
Our website may contain links to external services such as Blinkit, WhatsApp, Instagram and X. When you follow an external link, the third party's own privacy policy and terms apply.
UPFARM Foods does not control how those independent platforms collect or process information.
7. Sharing of Information
We do not sell personal information.
Information may be shared with service providers that help us operate the website or respond to enquiries, or where disclosure is required by law, regulation, court order or government authority.
8. Data Retention
We retain personal information only for as long as reasonably necessary to respond to your request, maintain appropriate business records, resolve disputes or meet legal obligations.
9. Your Rights
Subject to applicable law, you may request information about your personal data, ask for inaccurate information to be corrected, or request deletion of information that is no longer required.
We may need to verify your identity before processing a privacy request.
10. Information Security
We use reasonable administrative and technical safeguards designed to protect information. However, no online transmission or storage method can be guaranteed to be completely secure.
11. Children’s Privacy
This website is not specifically directed at children, and we do not knowingly seek to collect personal information from children through the website.
12. Updates to This Policy
We may update this Privacy Policy when our website, services or legal obligations change. The revised date will be displayed at the top of this page.
13. Contact Us
For questions, privacy requests or grievances, contact: